Terms of Service

We offer two ways to engage our Services:

• Event Bookings — A host books our Services for a private event, paying a service fee plus pre-paid items, and our truck arrives at the agreed time and location
• On-Site Walk-Up Orders — At an active event, individual guests may place additional walk-up orders for printed items, paid at the time of order

Our standard product catalog includes apparel (t-shirts, hats, totes), drinkware (mugs, tumblers, glasses), and accessories (keychains, coasters, mousepads, photo panels, and more). Available products are subject to inventory and may change.

To book an event, you select a service package, provide event details, accept these Terms and our Refund Policy, and pay a fifty percent (50%) non-refundable deposit. Bookings are subject to our acceptance and availability. We reserve the right to decline any booking at our sole discretion.

We offer multiple service tiers (Bronze, Silver, Gold, Platinum, and Custom). Each tier specifies the included service hours, number of custom transfer designs, complimentary guest prints, and other inclusions. Tier inclusions are listed on the Site and are subject to change for future bookings (your booking is locked at the inclusions as displayed at the time of booking).

A non-refundable deposit equal to fifty percent (50%) of the package price is required at the time of booking. The remaining balance is due on the day of the event before service begins. We accept payment via Stripe.

Cancellation and refund terms are governed by our Refund Policy. By booking, you acknowledge that you have read and agree to the Refund Policy in effect at the time of booking. The Refund Policy is incorporated into these Terms by reference.

Neither party is liable for failure to perform due to circumstances beyond their reasonable control, including natural disasters, severe weather, government action, civil unrest, or pandemic restrictions. In such cases, we will work in good faith to reschedule the event or issue refunds in accordance with our Refund Policy.

At an active event, you may place an order by scanning our QR code, selecting products, uploading or selecting designs, and paying via Stripe. Once an order is paid, production begins immediately.

Because each item is custom-printed for you, on-site walk-up orders are non-refundable once production begins. Production typically begins within one (1) minute of payment confirmation. Limited exceptions may be made at our sole discretion for printing defects or production errors.

Items must be picked up at the event during the operational hours of the truck. We will send you a text message and/or email when your order is ready. We are not responsible for items left unclaimed at the end of the event. Unclaimed items may be discarded after seventy-two (72) hours.

You are solely responsible for the artwork you upload, including ensuring you have all necessary rights and permissions. You represent and warrant that:

• You own or have the rights to the artwork you submit
• The artwork does not infringe any third party's intellectual property rights
• The artwork does not contain content that is unlawful, defamatory, obscene, threatening, or otherwise objectionable
• The artwork does not depict minors in a sexualized manner or contain content harmful to children

We reserve the right, at our sole discretion, to refuse to print any artwork we deem inappropriate, infringing, or contrary to our values. If we refuse, we will refund the affected portion of your order.

By submitting artwork, you grant Black T Factory a limited, non-exclusive, royalty-free license to use, store, modify (for sizing/positioning), and reproduce the artwork solely for the purpose of fulfilling your order. We do not claim ownership of your artwork and will not use it for promotional purposes without your explicit written consent.

Print quality depends in part on the resolution and quality of the artwork you provide. We will warn you if uploaded artwork is below recommended print quality. If you proceed despite a quality warning, you acknowledge that the printed result may not meet your expectations, and we will not be obligated to provide refunds for quality issues caused by low-resolution source artwork.

All content on the Site, including text, graphics, logos, images, and software, is the property of Black T Factory or our licensors and is protected by copyright, trademark, and other laws. The names "Black T Factory," "BTF," and our logos are trademarks of Black T Factory LLC.

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for the purpose of booking events and placing orders. You may not reproduce, distribute, modify, or create derivative works of any Site content without our express written permission.

We may offer pre-made transfer designs at events, either created by us or licensed to us. These designs remain our property or that of our licensors. Purchasing a printed item with one of our designs does not grant you ownership of the design itself.

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict of law provisions.

Before filing any claim, you agree to first contact us and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

Any dispute not resolved informally must be brought exclusively in the state or federal courts located in Connecticut, and you consent to the personal jurisdiction of those courts.

To the fullest extent permitted by law, you and Black T Factory each waive any right to participate in a class action or class-wide arbitration. All disputes must be brought on an individual basis.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Black T Factory regarding the Site and Services.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely.

These Terms do not create any third-party beneficiary rights.